Knowledge Base
How to Opt Out of Marketing Emails
Login to your Platform. Click on 'Account' at the bottom left corner. Click ‘Email Preferences’ 4. Toggle the Subscription status to ‘Off’ to stop receiving the Marketing notifications.
How to Add and Update Email in Platform
→ Changing Account Email Addresses on Platform Login to your Platform Click on ‘Account’ placed at the bottom left of the navigation panel. Click on the Edit option available beside ‘Email’ Click ‘Add Another Email’ Enter the new email address in the ...
Reaching FullContact Support
Does FullContact offer phone support? Not at this time. However, the most efficient way to contact our Support team is via email (support@fullcontact.com) or from our Support Web form. * We typically reply in less than 24 Hours. * We are Online from ...
Issues Verifying Your API Account
When trying to verify your API account through the Platform via an international number, if you run into any issues please contact us and provide the following: Provide your phone number The country you were in when attempting to verify We will be ...
Querying Account Stats (V3 Developer API)
If you find you are in need of information about whether you can continue to query - or if you need to hold off to conserve quotas - you can call on our Stats Endpoint. Understanding your current API usage is helpful, not only for billing purposes, ...
How to Cancel Your Account
How to Cancel Your Account To cancel your account on one of our Premium Plans, fill out the "cancellation" form available on the FullContact Platform. Login to the FullContact Platform. Click on Plan & Billing at the bottom left corner. To the right ...
How to Transition to V3 Enrich API
FullContact’s Enrich API offers these key benefits from the previous API versions: Access to new data add-on functionality to provide additional data enrichment such as social affinities, employment history, demographics, and more. Consumers will now ...
How to Update Credit Card Details
1. Login to the Platform. 2. Click on ‘Plan & Billing’ placed at the bottom left of the navigation panel. 3. In the Billing Preferences section, click Add Credit Card 4. Enter the credit card details and click Update