Knowledge Base
Acumen FAQs
Do I need to input each subdomain that I want to track with Acumen? No. In the configuration, when you add (whitelist) a top level domain e.g. fullcontact.com, Acumen will automatically track all subdomains where the script is installed. Whitelisting ...
Acumen: Site Visitor Report
With the Acumen product, you can view a list of your most recent leads on the Site Visitor Report page. Additionally, you have the option to download a CSV file containing all available leads for the current month. To qualify as a lead in our system, ...
Understanding Your Acumen Dashboard
The Acumen dashboard provides a comprehensive view of your website data and lead generation activities once the webtag is installed. At the top of the dashboard, you can see the name of your website and its current status (e.g., Active). You will see ...
Acumen: Browsing Analytics Overview
What is Browsing Analytics? Browsing Analytics is a feature within Acumen that allows you to record a visitor's page visits, sequence of pages visited on your website and time spent on your pages and tie them back to a specific lead's profile. The ...
How to add Additional Users to Your FullContact Account
In this short guide you will learn how to add other co-workers and users to your organizational account or "Organization" with FullContact. When you invite another user to your organization they will have the ability to: Login and view API usage data ...
How to setup Multi Factor Authentication (MFA) on your FullContact account
1. Login to Platform 2. Go to the Account Preferences page. Once logged in click on "My Account" -> "Account" in the bottom left menu bar: 3. Click "Edit" in the MFA row. Once on the "Account - Settings" tab, click "Edit" under the "MFA" field. 4. ...
How to Opt Out of Marketing Emails
Login to your Platform. Click on 'Account' at the bottom left corner. Click ‘Email Preferences’ 4. Toggle the Subscription status to ‘Off’ to stop receiving the Marketing notifications.
How to Add, Remove, or Update the email address in Platform.
Opening the Email Settings Open the Account Settings page in Account → Settings. Make sure that your account is not an “Organization”. If your account is an organization account, there will be an Organization menu option under Settings option on the ...
Reaching FullContact Support
Does FullContact offer phone support? Not at this time. However, the most efficient way to contact our Support team is via email (support@fullcontact.com) or from our Support Web form. * We typically reply in less than 24 Hours. * We are Online from ...
Issues Verifying Your API Account
When trying to verify your API account through the Platform via an international number, if you run into any issues please contact us and provide the following: Provide your phone number The country you were in when attempting to verify We will be ...
Querying Account Stats (V3 Developer API)
If you find you are in need of information about whether you can continue to query - or if you need to hold off to conserve quotas - you can call on our Stats Endpoint. Understanding your current API usage is helpful, not only for billing purposes, ...
How to Cancel Your Account
To cancel your account on one of our Premium Plans, fill out the "cancellation" form available on the FullContact Platform. Login to the FullContact Platform. Click on Plan & Billing at the bottom left corner. To the right of your plan name, you will ...
How to Update Credit Card Details
1. Login to the Platform. 2. Click on ‘Plan & Billing’ placed at the bottom left of the navigation panel. 3. In the Billing Preferences section, click Add Credit Card 4. Enter the credit card details and click Update If you are encountering any ...