Problem signing in

**IMPORTANT INFORMATION: We are sunsetting the Card Reader for Android app, you can read more at the following link.***

If you created an account with Google SSO either through FullContact for iOS or FullContact for Web, you will be unable to sign in using that method for FullContact Card Reader, because we do not store Google passwords.

To fix this, you would need to get a password created by using the Forgot Password feature or login to your FullContact Web App account and go to My Profile page where you can setup a new account password. Here just enter your Google password as the Old Password and enter a new password that will also work with your CardReader App.

OR you can go to the following link: and click on Forgot Password?

Then enter your FullContact account email address. This will kick off the password reset flow so you can create a password for your FullContact account, which you can then use to sign in to Card Reader.

If you are already signed into FullContact for Web, go to the following link:

Then click on Change Password, then Can't remember my password? This will initiate a password creation process so you can then create a password for your account. 

FullContact Card Reader Android

  1. How many cards are left in my account?
  2. How can I purchase more cards?
  3. How to submit a card for transcription?
  4. Problem signing in
  5. Business card received a transcription error
  6. Do I need to have Salesforce to use Card Reader
  7. How long does it typically take for business cards to be transcribed?
  8. Can I export my transcribed cards from Card Reader into my device's contacts?
  9. Why are there sometimes errors in transcription?
  10. Can I export a list of all cards transcribed by Card Reader?
  11. Who is transcribing my card?
  12. Can't sign in with Google SSO
  13. Salesforce: Is someone logging into my Salesforce account?
  14. Salesforce: What Editions are able to use Card Reader?
  15. Salesforce: How does the authentication/security process work for Card Reader's Integration with Salesforce?
  16. Salesforce: Can I upload to both Leads and Contacts?
  17. Salesforce: Why can I not resubmit a card to Salesforce?
  18. Salesforce: Why does a new lead get created when resubmitting to Salesforce?
  19. Salesforce: What fields and field types are not supported?
  20. Salesforce: I got an error notification that Card Reader didn't add my Lead to Salesforce
  21. Salesforce: When having a business card transcribed, how do I assign a Lead to a Campaign?
  22. Salesforce: What permissions do I need to assign Leads to a Campaign?
  23. Salesforce: If my card fails to add to Salesforce, where can I find an error message as to why it failed? Can I correct the issue and submit the card again?
  24. Salesforce: Why when I enter a card through Card Reader it gets assigned to a Lead Owner other than me?

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