Problem signing in

**IMPORTANT INFORMATION: We are sunsetting the Card Reader for iOS app, you can read more at the following link.***

If you created an account with Google SSO either through FullContact for iOS or FullContact for Web, you will be unable to sign in using that method for FullContact Card Reader, because we do not store Google passwords. 

To fix this, you would need to get a password created by using the Forgot Password feature or login to your FullContact Web App account and go to My Profile page where you can setup a new account password. Here just enter your Google password as the Old Password and enter a new password that will also work with your CardReader App. 

OR you can go to the following link: https://app.fullcontact.com/login/ and click on Forgot Password?

Then enter your FullContact account email address. This will kick off the password reset flow so you can create a password for your FullContact account, which you can then use to sign in to Card Reader.

If you are already signed into FullContact for Web, go to the following link: https://app.fullcontact.com/#/profile

Then click on Change Password, then Can't remember my password? This will initiate a password creation process so you can then create a password for your account.

FullContact Card Reader iOS

  1. How to submit a card for transcription?
  2. Problem signing in
  3. How many cards are left in my account?
  4. How can I purchase more cards?
  5. Business card received a transcription error
  6. Do I need to have Salesforce to use Card Reader
  7. How long does it typically take for business cards to be transcribed?
  8. Can I export my cards from Card Reader into my device's contacts?
  9. Who is transcribing my cards?
  10. Why are there sometimes errors in transcription?
  11. Can I export a list of all cards transcribed by Card Reader?
  12. Why is the "notes" field missing when I export a card to my iPhone contacts?
  13. Salesforce: What Salesforce Editions are able to use Card Reader?
  14. Salesforce: How do I connect/disconnect my Salesforce Account?
  15. Salesforce: Is someone logging into my Salesforce account?
  16. Salesforce: How does the authentication/security process work for Card Reader's Integration with Salesforce?
  17. Salesforce: Can I upload to both Leads and Contacts?
  18. Salesforce: Why can I not resubmit a card to Salesforce?
  19. Salesforce: Why does a new Lead or Contact get created when resubmitting to Salesforce?
  20. Salesforce: What fields and field types are not supported?
  21. Salesforce: I got an error notification that Card Reader didn’t add my Lead or Contact to Salesforce. What do I do next?
  22. Salesforce: When having a business card transcribed, how do I assign a Lead or Contact to a Campaign?
  23. Salesforce: What permissions do I need to assign Leads or Contacts to Campaigns?
  24. Salesforce: If my card fails to add to Salesforce, where can I find an error message as to why it failed? Can I correct the issue and submit the card again?
  25. Salesforce: Why when I enter a card through Card Reader it gets assigned to a Lead Owner other than me?
  26. Salesforce: Error with state and country picklists
  27. Pricing: How much does Card Reader cost?
  28. Pricing: How do I change my iTunes subscription settings?
  29. Pricing: How Do I request a refund for Card Reader?

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