Business card received a transcription error

**IMPORTANT INFORMATION: We are sunsetting the Card Reader for Android app, you can read more at the following link.***

If your scanned card received a transcription error and is showing the Not Processable notification, please take another picture of the same business card. If your picture is out of focus or not centered properly, that may prevent the human transcribers from successfully transcribing the card. It may also cause them to make an error in transcription.


You can delete the non-transcribed cards by tapping and holding the card in the Card List until a Delete Card button appears. 


FullContact Card Reader Android

  1. How many cards are left in my account?
  2. How can I purchase more cards?
  3. How to submit a card for transcription?
  4. Problem signing in
  5. Business card received a transcription error
  6. Do I need to have Salesforce to use Card Reader
  7. How long does it typically take for business cards to be transcribed?
  8. Can I export my transcribed cards from Card Reader into my device's contacts?
  9. Why are there sometimes errors in transcription?
  10. Can I export a list of all cards transcribed by Card Reader?
  11. Who is transcribing my card?
  12. Can't sign in with Google SSO
  13. Salesforce: Is someone logging into my Salesforce account?
  14. Salesforce: What Editions are able to use Card Reader?
  15. Salesforce: How does the authentication/security process work for Card Reader's Integration with Salesforce?
  16. Salesforce: Can I upload to both Leads and Contacts?
  17. Salesforce: Why can I not resubmit a card to Salesforce?
  18. Salesforce: Why does a new lead get created when resubmitting to Salesforce?
  19. Salesforce: What fields and field types are not supported?
  20. Salesforce: I got an error notification that Card Reader didn't add my Lead to Salesforce
  21. Salesforce: When having a business card transcribed, how do I assign a Lead to a Campaign?
  22. Salesforce: What permissions do I need to assign Leads to a Campaign?
  23. Salesforce: If my card fails to add to Salesforce, where can I find an error message as to why it failed? Can I correct the issue and submit the card again?
  24. Salesforce: Why when I enter a card through Card Reader it gets assigned to a Lead Owner other than me?

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