Business card received a transcription error

**IMPORTANT INFORMATION: We are sunsetting the Card Reader for iOS app, you can read more at the following link.***

If your scanned card received a transcription error and is showing the Not Processable notification, please take another picture of the same business card. If your picture is out of focus or not centered properly that may prevent the human transcribers from successfully transcribing the card. Additionally, it may also cause them to make an error in transcription.

You can remove the card from the list by swiping it to the left and clicking Delete.


If you are on an iPhone 4 or 4S you may want to take the photo outside of the app and then select the image from the camera roll.

FullContact Card Reader iOS

  1. How to submit a card for transcription?
  2. Problem signing in
  3. How many cards are left in my account?
  4. How can I purchase more cards?
  5. Business card received a transcription error
  6. Do I need to have Salesforce to use Card Reader
  7. How long does it typically take for business cards to be transcribed?
  8. Can I export my cards from Card Reader into my device's contacts?
  9. Who is transcribing my cards?
  10. Why are there sometimes errors in transcription?
  11. Can I export a list of all cards transcribed by Card Reader?
  12. Why is the "notes" field missing when I export a card to my iPhone contacts?
  13. Salesforce: What Salesforce Editions are able to use Card Reader?
  14. Salesforce: How do I connect/disconnect my Salesforce Account?
  15. Salesforce: Is someone logging into my Salesforce account?
  16. Salesforce: How does the authentication/security process work for Card Reader's Integration with Salesforce?
  17. Salesforce: Can I upload to both Leads and Contacts?
  18. Salesforce: Why can I not resubmit a card to Salesforce?
  19. Salesforce: Why does a new Lead or Contact get created when resubmitting to Salesforce?
  20. Salesforce: What fields and field types are not supported?
  21. Salesforce: I got an error notification that Card Reader didn’t add my Lead or Contact to Salesforce. What do I do next?
  22. Salesforce: When having a business card transcribed, how do I assign a Lead or Contact to a Campaign?
  23. Salesforce: What permissions do I need to assign Leads or Contacts to Campaigns?
  24. Salesforce: If my card fails to add to Salesforce, where can I find an error message as to why it failed? Can I correct the issue and submit the card again?
  25. Salesforce: Why when I enter a card through Card Reader it gets assigned to a Lead Owner other than me?
  26. Salesforce: Error with state and country picklists
  27. Pricing: How much does Card Reader cost?
  28. Pricing: How do I change my iTunes subscription settings?
  29. Pricing: How Do I request a refund for Card Reader?

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