LinkedIn import FAQs

1. Why is this a one-directional import and not a bi-directional sync?
LinkedIn’s terms of use restrict us from importing large amounts of contact data on your behalf in a short period of time. As a result, we use your ability - as a LinkedIn user - to export your contacts and then import them into FullContact to accomplish the same thing. This prevents us from regularly syncing back any changes to LinkedIn on your behalf.

2. After I do this the first time, do I need to do it again periodically?
Yes, since we cannot access your LinkedIn account on your behalf, we periodically notify you when it is a good time to refresh your LinkedIn contacts. This should not inconvenience the vast majority of users. You will be notified approx. every 30 days to re-import your LinkedIn contacts.

3. After I do this the first time, how do I do it subsequent times?
You can refresh your LinkedIn contacts by going to the Settings page and clicking on Import from LinkedIn to upload a new LinkedIn export file.

4. How often should I import?
This depends on how quickly you accumulate new contacts and how often your existing contacts update their information. If you add several new connections or more each week, we recommend repeating this process weekly. Otherwise, you can refresh once a month to make sure that most of your LinkedIn contacts are current. You can re-import by clicking on 'Import from LinkedIn' on your Settings page:

5. How do I know when the last time I did an import?
To see when you last imported your LinkedIn contacts, go to Settings and you will see the date when you last updated your LinkedIn address book next to Import from LinkedIn.

6. When doing subsequent imports, are duplicate contacts going to be created?
No, FullContact will detect duplicates and intelligently merge information from the old and new versions.

7. What if I add a connection on LinkedIn, will it be added on my next import?
Yes, this new connection will be added the next time your refresh your contacts.

8. What if I unfriend a LinkedIn connection, will it be removed from FullContact after my next import?
No, this connection will not be removed, although you can easily delete this contact in FullContact (if the contact has been added to your My Contacts in FullContact).

9. What if I make a change to a contact record, and then do a new import, will my changes be lost?
No, FullContact will intelligently merge information from the old and new versions, so you will not lose any information.

10. Why when doing a re-sync do I have a couple contacts that display as duplicate contacts? (edge case where a user changes their primary email address in LinkedIn)
This is likely due to the case where one of your contacts changed their primary email address in LinkedIn, which is the key factor that FullContact uses to merge old and new versions of that contact. In this case, you can use our Merge Duplicates feature to merge the two (and retain both email addresses).

FullContact for Web

  1. All FullContact apps / products and their most recent versions
  2. FAQs about the FullContact Address Book
  3. How to sync your devices with FullContact
  4. How to sync contacts in the FullContact for Web app
  5. Contact Actions: edit, tag, update, and merge in the FullContact for Web app
  6. What are My Contacts?
  7. Known issues for the FullContact for Web app
  8. Can I share a contact list?
  9. How to export contacts
  10. How to upload a business card
  11. What are FullContact updates?
  12. Why is the address being truncated or shortened in My Contacts in Google Chrome?
  13. How to reset password
  14. How to add a new contact
  15. How to export my Google Contacts?
  16. Why are some web links broken in contact records?
  17. How to check which apps have access to my Google Contacts
  18. What is the maximum file size I can upload?
  19. Which CSV formats do you currently support?
  20. LinkedIn import FAQs
  21. How do I add LinkedIn to FullContact?
  22. What are Google's contact storage limits?
  23. Why are my images a low resolution?
  24. Why aren't all my social network contacts being displayed?
  25. Information about Access Tokens
  26. Why is My Contacts list blank?
  27. What are the different Sync Settings options for my FullContact Address Book?
  28. Why is it taking longer than estimated to sync my contacts?
  29. How do I un-merge contacts?
  30. What happens when I'm over my limit of contacts?
  31. Why are long notes being shortened?
  32. How to remove FullContact from Google Drive and Chrome
  33. Why don't all my Twitter contacts sync up?
  34. Can multiple people log into the same account?
  35. What happens if my credit card transaction fails?
  36. How do I change my FullContact username (email address)?
  37. How do I change my FullContact password?
  38. How do I delete my FullContact account?
  39. What applications have access to my Google Contacts Account?
  40. Why are duplicates appearing on my phone?
  41. Where Can I Get a Backup File for My Contacts?
  42. How do I Purchase Premium in FullContact for Web?
  43. How to cancel your Premium subscription
  44. How to search for contacts with missing details (phone, email, name, organization)?
  45. Do tags and groups sync by default?
  46. Which Google contact groups sync with FullContact tags?
  47. Do FullContact Favorites sync with the “Starred” list in Google/Android?
  48. What is the History tab?
  49. How do I restore a deleted contact?
  50. Can I undo changes made to a contact in the History tab?
  51. What contacts are displayed in the History tab?
  52. How soon are actions logged in the History tab?
  53. Can I restore my account to a certain point in the History tab?
  54. What is the default address book used when searching?
  55. Does FullContact advanced search work the same way across platforms?
  56. What are the advanced search operators and syntax?
  57. Does favorite status affect search results?
  58. How does weighting work in FullContact advanced search?
  59. What fields are indexed in FullContact search?
  60. What type of character encoding does FullContact use?
  61. Do you have to type in a special character to get a result with that special character?
  62. What information shows up in instant results?
  63. How will you know why a certain contact matched your query?
  64. How many results are returned from a search?
  65. How to optimally sync all of your Tags with FullContact?
  66. Can I sync Google and iCloud accounts, but keep the Tags separate?
  67. Does iCloud sync work with Apple two-step verification?
  68. Changes to Facebook
  69. How can I contact Support?
  70. Can I edit a contact in the History tab?
  71. Can I sync with Salesforce?
  72. Can I continue using Cobook's apps instead of switching to FullContact's apps?
  73. Do I have to pay for FullContact if I'm a former Cobook user?
  74. How to create an account in FullContact for Web app
  75. Why are my LinkedIn contacts displayed with question marks?
  76. Card Reader Sunset FAQ
  77. How can I send logs?
  78. Why aren't all my Google contacts showing up in FullContact?

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