FAQs About the FullContact Address Book

How often does FullContact sync with Google?
Pulling data from Google occurs approximately every 24 hours, although the frequency can change while we are testing and building the app. When you make an edit to a contact, the edit should write back to Google almost immediately. Upgrading to Premium will get you Real-Time Syncing with Google Contacts.

How often does FullContact search for new information about my contacts?
FullContact performs searches on a periodic basis - daily for Premium users, monthly for Basic users.

Does FullContact update my Google Contacts?
Yes. When a modification is made to a contact in FullContact, the change to the contact is written almost immediately to your Google Contacts.

How soon after an Update does FullContact update my corresponding Google contact?
Typically the update will write to Google Contacts within seconds of the change.

How can I sync or import my Outlook Contacts?
You can now connect your Exchange / Office 365 contacts same as Google and iCloud from Address Books page. 

Can I sync or import my LinkedIn contacts?
We do not currently support two-way sync of LinkedIn contacts due to LinkedIn’s Terms of Use. 

FullContact allows you to import your LinkedIn contacts using a one-way transfer. Login to FullContact and click [+] Add Address Book then select LinkedIn. The next page will provide instructions for how to import your LinkedIn contacts.

Can I import my contacts from Hotmail, Yahoo, or another email service provider besides Google?
At this time, you can only directly import and sync contacts from Google Contacts. You can export your contacts from various email providers into a CSV or vCard (VCF) file, which you can then upload into FullContact. We plan to integrate a variety of email services in the near future, so check back for updates!

Does FullContact integrate with Salesforce or other CRMs?
We plan to build a variety of CRM integrations in the future. At this time, we do integrate with Salesforce through our Card Reader app. 

Can I upload contacts from a social network besides Twitter, LinkedIn, Foursquare, or Xing?
We plan to build integrations with other social networks in the future.

Is FullContact available for groups/organizations?
We are planning Team functionality very soon. You can sign up for the beta version of FullContact for Teams here: https://www.fullcontact.com/teams/

Where is my FullContact data stored?
Safely and securely in the cloud using industry standard security measures.

FullContact for Web

  1. All apps / products and their most recent versions
  2. FAQs About the FullContact Address Book
  3. How to sync your devices with FullContact
  4. How to sync contacts in the FullContact for Web app
  5. Contact Actions: edit, tag, update, and merge in the FullContact for Web app
  6. What are Unified Contacts?
  7. Known issues for the FullContact for Web app
  8. Can I share a contact list?
  9. How to export contacts
  10. How to upload a business card
  11. What are FullContact updates?
  12. Why is the address being truncated or shortened in My Contacts in Google Chrome?
  13. How to reset password
  14. How to add a new contact
  15. How to export my Google Contacts?
  16. Why are some web links broken in contact records?
  17. How to check which apps have access to my Google Contacts
  18. What is the maximum file size I can upload?
  19. Which CSV formats do you currently support?
  20. LinkedIn import FAQs
  21. How do I add LinkedIn to FullContact?
  22. Why do I only see "My Contacts" from my Google Contact account?
  23. What are Google's contact storage limits?
  24. Why are my images a low resolution?
  25. Why aren't all my social network contacts being displayed?
  26. Information about Access Tokens
  27. Why is my Unified Contacts address book blank?
  28. What are the different Sync Settings options for my FullContact Address Book?
  29. Why is it taking longer than estimated to unify my contacts?
  30. How do I un-merge a Unified Contact?
  31. What happens when I'm over my limit of contacts?
  32. Why are long notes being shortened?
  33. How to remove FullContact from Google Drive and Chrome
  34. Why don't all my Twitter contacts sync up?
  35. Can multiple people log into the same account?
  36. What happens if my credit card transaction fails?
  37. Does FullContact provide phone support?
  38. How do I change my FullContact username (email)?
  39. How do I change my FullContact password?
  40. How do I delete my FullContact account?
  41. What applications have access to my Google Contacts Account?
  42. Why are duplicates appearing on my phone?
  43. Why can’t I view my address books on FullContact for Web?
  44. Where Can I Get a Backup File for My Contacts?
  45. How do I Purchase Premium in FullContact for Web?
  46. How to cancel your Premium subscription
  47. How to search for contacts with No Phone or No Email address?
  48. Do tags and groups sync by default?
  49. Which Google contact groups sync with FullContact tags?
  50. Do FullContact Favorites sync with the “Starred” list in Google/Android?
  51. What is the Activity Log?
  52. How do I restore a deleted contact?
  53. Can I undo changes made to a contact in the Activity Log?
  54. What contacts are displayed in the Activity Log?
  55. How soon are actions logged in the Activity Log?
  56. Can I restore my account to a certain point in the Activity Log?
  57. What is the default address book used when searching?
  58. Does FullContact advanced search work the same way across platforms?
  59. What are the advanced search operators and syntax?
  60. Does favorite status affect search results?
  61. How does weighting work in FullContact advanced search?
  62. What fields are indexed in FullContact search?
  63. What type of character encoding does FullContact use?
  64. Do you have to type in a special character to get a result with that special character?
  65. What information shows up in instant results?
  66. How will you know why a certain contact matched your query?
  67. How many results are returned from a search?
  68. How to optimally sync all of your Tags with FullContact?
  69. Can I sync Google and iCloud accounts, but keep the Tags separate?
  70. Does iCloud Sync Work with Apple Two-Step Verification?
  71. How do I view what changes were made in the Activity Log?
  72. Changes to Facebook
  73. Can I edit a contact in the Activity Log?
  74. How can I contact Support?
  75. Can I sync with Salesforce?
  76. Can I continue using Cobook's apps instead of switching to FullContact's apps?
  77. Do I have to pay for FullContact if I'm a former Cobook user?
  78. How to create an account in FullContact for Web app
  79. Why are my LinkedIn contacts displayed with question marks?
  80. Card Reader Sunset FAQ

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