FAQs about the FullContact Address Book

How often does FullContact sync with Google?
On the Basic (free) plan, pulling data from Google occurs approximately every 24 hours, although the frequency can change while we are testing and building the app. On the Premium (paid) plan, sync happens within minutes (but can take up to 15 minutes). When you make an edit to a contact, the edit should write back to Google almost immediately. 

How often does FullContact search for new information about my contacts?
FullContact performs searches on a periodic basis - daily for Premium users, monthly for Basic users.

Does FullContact update my Google Contacts?
Yes. When a modification is made to a contact in FullContact, the change to the contact is written almost immediately to your Google Contacts.

How soon after an Update does FullContact update my corresponding Google contact?
Typically the update will write to Google Contacts within seconds of the change.

How can I sync or import my Outlook Contacts?
You can now connect your Exchange / Office 365 contacts same as Google and iCloud from Address Books page. 

Can I sync or import my LinkedIn contacts?
We do not currently support two-way sync of LinkedIn contacts due to LinkedIn’s Terms of Use. 

FullContact allows you to import your LinkedIn contacts using a one-way transfer. Login to FullContact and go to Settings to Import from LinkedIn

Can I import my contacts from Hotmail, Yahoo, or another email service provider besides Google?
At this time, you can only directly import and sync contacts from Google Contacts. You can export your contacts from various email providers into a CSV or vCard (VCF) file, which you can then upload into FullContact. We plan to integrate a variety of email services in the near future, so check back for updates!

Does FullContact integrate with Salesforce or other CRMs?
We plan to build a variety of CRM integrations in the future, but it's not possible at the moment.

Can I upload contacts from a social network besides Twitter, LinkedIn, Foursquare, or Xing?
Not currently, but you can import contacts on the Settings page. We are considering building integrations with other social networks in the future.

Is FullContact available for groups/organizations?
Yes! You can sign up for the beta version of FullContact for Teams here:


Additionally, you can create a new Team from the large blue plus icon by the search bar. Click on the [+] icon, then click 'Team beta.'

Where is my FullContact data stored?
Safely and securely in the cloud using industry standard security measures. You can read through our privacy policy here.

FullContact for Web

  1. All FullContact apps / products and their most recent versions
  2. FAQs about the FullContact Address Book
  3. How to sync your devices with FullContact
  4. How to sync contacts in the FullContact for Web app
  5. Contact Actions: edit, tag, update, and merge in the FullContact for Web app
  6. What are My Contacts?
  7. Known issues for the FullContact for Web app
  8. Can I share a contact list?
  9. How to export contacts
  10. How to upload a business card
  11. What are FullContact updates?
  12. Why is the address being truncated or shortened in My Contacts in Google Chrome?
  13. How to reset password
  14. How to add a new contact
  15. How to export my Google Contacts?
  16. Why are some web links broken in contact records?
  17. How to check which apps have access to my Google Contacts
  18. What is the maximum file size I can upload?
  19. Which CSV formats do you currently support?
  20. LinkedIn import FAQs
  21. How do I add LinkedIn to FullContact?
  22. What are Google's contact storage limits?
  23. Why are my images a low resolution?
  24. Why aren't all my social network contacts being displayed?
  25. Information about Access Tokens
  26. Why is My Contacts list blank?
  27. What are the different Sync Settings options for my FullContact Address Book?
  28. Why is it taking longer than estimated to sync my contacts?
  29. How do I un-merge contacts?
  30. What happens when I'm over my limit of contacts?
  31. Why are long notes being shortened?
  32. How to remove FullContact from Google Drive and Chrome
  33. Why don't all my Twitter contacts sync up?
  34. Can multiple people log into the same account?
  35. What happens if my credit card transaction fails?
  36. How do I change my FullContact username (email address)?
  37. How do I change my FullContact password?
  38. How do I delete my FullContact account?
  39. What applications have access to my Google Contacts Account?
  40. Why are duplicates appearing on my phone?
  41. Where Can I Get a Backup File for My Contacts?
  42. How do I Purchase Premium in FullContact for Web?
  43. How to cancel your Premium subscription
  44. How to search for contacts with missing details (phone, email, name, organization)?
  45. Do tags and groups sync by default?
  46. Which Google contact groups sync with FullContact tags?
  47. Do FullContact Favorites sync with the “Starred” list in Google/Android?
  48. What is the History tab?
  49. How do I restore a deleted contact?
  50. Can I undo changes made to a contact in the History tab?
  51. What contacts are displayed in the History tab?
  52. How soon are actions logged in the History tab?
  53. Can I restore my account to a certain point in the History tab?
  54. What is the default address book used when searching?
  55. Does FullContact advanced search work the same way across platforms?
  56. What are the advanced search operators and syntax?
  57. Does favorite status affect search results?
  58. How does weighting work in FullContact advanced search?
  59. What fields are indexed in FullContact search?
  60. What type of character encoding does FullContact use?
  61. Do you have to type in a special character to get a result with that special character?
  62. What information shows up in instant results?
  63. How will you know why a certain contact matched your query?
  64. How many results are returned from a search?
  65. How to optimally sync all of your Tags with FullContact?
  66. Can I sync Google and iCloud accounts, but keep the Tags separate?
  67. Does iCloud sync work with Apple two-step verification?
  68. Changes to Facebook
  69. How can I contact Support?
  70. Can I edit a contact in the History tab?
  71. Can I sync with Salesforce?
  72. Can I continue using Cobook's apps instead of switching to FullContact's apps?
  73. Do I have to pay for FullContact if I'm a former Cobook user?
  74. How to create an account in FullContact for Web app
  75. Why are my LinkedIn contacts displayed with question marks?
  76. Card Reader Sunset FAQ
  77. How can I send logs?
  78. Why aren't all my Google contacts showing up in FullContact?

Feedback and Knowledge Base