FAQs About the FullContact Address Book

How often does FullContact sync with Google?
Pulling data from Google occurs approximately every 24 hours, although the frequency can change while we are testing and building the app. When you make an edit to a contact, the edit should write back to Google almost immediately. Upgrading to Premium will get you Real-Time Syncing with Google Contacts.

How often does FullContact search for new information about my contacts?
FullContact performs searches on a periodic basis - daily for Premium users, monthly for Basic users.

Does FullContact update my Google Contacts?
Yes. When a modification is made to a contact in FullContact, the change to the contact is written almost immediately to your Google Contacts.

How soon after an Update does FullContact update my corresponding Google contact?
Typically the update will write to Google Contacts within seconds of the change.

How can I sync or import my Outlook Contacts?
At this time, you can export your Outlook contacts to a CSV file and import them into FullContact. We plan to directly integrate with Microsoft Outlook in the future, which will allow for two-way syncing. Please check back for updates!

Can I sync or import my LinkedIn contacts?
We do not currently support two-way sync of LinkedIn contacts due to LinkedIn’s Terms of Use. 

FullContact allows you to import your LinkedIn contacts using a one-way transfer. Login to FullContact and click [+] Add Address Book then select LinkedIn. The next page will provide instructions for how to import your LinkedIn contacts.

Can I import my contacts from Hotmail, Yahoo, or another email service provider besides Google?
At this time, you can only directly import and sync contacts from Google Contacts. You can export your contacts from various email providers into a CSV or vCard (VCF) file, which you can then upload into FullContact. We plan to integrate a variety of email services in the near future, so check back for updates!

Does FullContact integrate with Salesforce or other CRMs?
We plan to build a variety of CRM integrations in the future.

Can I upload contacts from a social network besides Facebook, Twitter, LinkedIn or Foursquare?
We plan to build integrations with other social networks in the future.

Is FullContact available for groups/organizations?
We are planning Team functionality in the future.

Where is my FullContact data stored?
Safely and securely in the cloud using industry standard security measures.

FullContact for Web

  1. How to Sync Your Devices with FullContact
  2. Contact Actions - Edit, Tag, Update, Merge
  3. What are Unified Contacts?
  4. FAQs for Cobook users migrating to FullContact
  5. FAQs About the FullContact Address Book
  6. Known Issues for the FullContact Address Book Web
  7. How Do I Create/Add an Address Book in FullContact?
  8. How Do I Sync a New Google Contacts Account?
  9. How to Sync Two or More Google Accounts?
  10. How Do I Tag a Contact?
  11. How Do I Share a Contact List?
  12. How Do I Import Contacts From a File?
  13. How Do I Export Contacts?
  14. How Do I Upload a Business Card?
  15. How Do I Apply Updates to a Contact?
  16. Why Does the "Get Updates" Feature Sometimes Mix Up First and Last Names?
  17. What are FullContact Updates?
  18. Why Isn't My LinkedIn Address Book Automatically Synced?
  19. How Do I Find Out My FullContact Password?
  20. How Do I Disconnect an Address Book?
  21. How Do I Search For a Contact?
  22. How Do I Create a Contact?
  23. Why Is the Address Being Truncated or Shortened in My Contact Record in Google Chrome?
  24. How Can I Export My Google Contacts Prior to Using FullContact's Cloud Address Book?
  25. Why Are Some Web Links Broken in the Web Section of the Contact Record?
  26. Why Is My Number of Facebook Contacts Less Than My Number of Friends in Facebook?
  27. How Do I Check to See Which Apps Have Access to My Google Contacts?
  28. What is the Maximum File Size I Can Upload?
  29. Which CSV Formats Do You Currently Support?
  30. LinkedIn Import FAQs
  31. How do I add LinkedIn to FullContact?
  32. Why do I only see "My Contacts" from my Google Contact account?
  33. What are Google's contact storage limits?
  34. Why are my images a low resolution?
  35. Information about Access Tokens
  36. Why is my Unified Contacts address book blank?
  37. What are the different Sync Settings options for my FullContact Address Book?
  38. How do I adjust Unified Contact settings?
  39. Why is it taking longer than estimated for 'Unifying my contacts'
  40. How do I un-merge a Unified Contact?
  41. What happens when I'm over my limit of contacts?
  42. Why are long notes being shortened?
  43. How to remove FullContact from Google Drive and Chrome
  44. Why don't all my Twitter contacts sync up?
  45. Can Multiple People Login to the Same Account?
  46. What Happens if My Credit Card Transaction Fails?
  47. Does FullContact Provide Phone Support?
  48. How do I change my FullContact username?
  49. How do I change my FullContact password?
  50. How do I Delete my FullContact account?
  51. What applications has access to my Google My Contacts Account
  52. Why are duplicates appearing on my Phone
  53. Why can’t I view my address books on FullContact for Web?
  54. Where Can I Get a Backup File for My Contacts?
  55. How do I Purchase Premium in FullContact for Web?
  56. How to cancel your Premium subscription
  57. How to search for contacts with No Phone or No Email address?
  58. Do tags and groups sync by default?
  59. How do I turn syncing tags and groups on or off?
  60. Which Google contact groups sync with FullContact tags?
  61. Do FullContact Favorites sync with the “Starred” list in Google/Android?
  62. What is the Activity Log?
  63. How do I restore a deleted contact?
  64. Can I undo changes made to a contact in the Activity Log?
  65. What contacts are displayed in the Activity Log?
  66. How soon are actions logged in the Activity Log?
  67. Can I restore my account to a certain point in the Activity Log?
  68. What is the default address book used when searching?
  69. What is the maximum number of results for a search?
  70. Does FullContact advanced search work the same way across platforms?
  71. What are the advanced search operators and syntax?
  72. Does favorite status affect search results?
  73. How does weighting work in FullContact advanced search?
  74. What fields are indexed in FullContact search?
  75. What type of character encoding does FullContact use?
  76. Do you have to type in a special character to get a result with that special character?
  77. What information shows up in instant results?
  78. How many results are returned from a search?
  79. How will you know why a certain contact matched your query?
  80. How do you execute a search?
  81. Will Tags and iCloud Contact Groups sync with FullContact?
  82. How to optimally sync all of your Tags with FullContact?
  83. Can I sync Google & iCloud accounts but keep the Tags separate?
  84. Does iCloud Sync Work with Apple Two-Step Verification?

Feedback and Knowledge Base