I think I found a bug. How can I report it?
If you encounter a bug or issue, please add the following items when sending an email to our Support team:
- Detailed description about the issue and steps you took before the issue occurred. That way, we can attempt to reproduce the bug.
- Include screenshots of the issue.
- Add log files(see instructions below).
When the bug is escalated with our developers, it will be assigned to the corresponding team: prioritized as a low, Medium, or High priority issue. These levels will determine the severity and average resolution time of the issue.
High priority bugs will be resolved in less than 24 hours.
Medium priority bugs will be resolved in less than 14 days.
Low priority bugs will be resolved in less than 60 days.
That being said, if you suspect there’s an issue with FullContact’s services as a whole: for example, the FullContact for Web app won’t load or sync, you are unable to upgrade or downgrade your account’s subscription, your contact lists / address book sources won’t load, or duplicates are being created by the thousands, etc., the issue is likely platform-wide. In these aforementioned instances, our Developers are immediately notified for investigation purposes. Most likely, one of our major services is temporarily stalled or broken.
You can track these kinds of issues and resolutions here.
How can I send logs to FullContact's Support team?
In FullContact for iOS, tap ☰ -> Settings -> Contact Support -> Send.
In FullContact for Android, tap ☰ -> -> Contact Support -> Send.
In FullContact for Mac, click FullContact (menu bar) -> Send Feedback.
In FullContact for Gmail, go to Help (bottom right-hand corner) -> Contact Support -> Send Request.
How do I change how my contacts are sorted?
In FullContact for Web, click the Sorted by button at the bottom of your contact list.
In FullContact for iOS, click the ☰ icon in the upper right-hand corner.
Additionally, you can adjust these settings further on the Settings page.
In FullContact for Mac, click the Sort By button at the bottom of your contact list.
How do I favorite a contact? Where can I find my starred contacts?
You'll find your starred contacts at the top of your contact list, regardless of which FullContact app you're using. If you want to change the order of your starred contacts, simply click/hold down the contact's name in the starred list, then drag it up or down.
In FullContact for Web, click the star icon.
In FullContact for iOS, click the star icon in the upper right-hand corner.
In FullContact for Android, click the star icon at the very top of the contact's details.
In FullContact for Mac, click the star icon in the upper right-hand corner.
In FullContact for Gmail, click on the star icon next to the contact's first and last name.
Do FullContact favorites sync with the “Starred” list in Google/Android?
Not right now, but possibly in the future.