How can I add/manage my contact sources (address books) like Google, iCloud, Exchange, LinkedIn, etc.?
In FullContact for Web, you have two options for adding address book sources:
1. Use the blue [+] icon at the top of your Web app account and click Source.
2. Add sources on your Settings page.
Keep in mind that you can view all of your sources (individually or collectively) in the Tags dashboard; scroll down to Sources then click on your connected email address books, imported files, etc.
In FullContact for iOS, click on Settings -> scroll down to Address Books (manage your connected address books) -> click Add Address Book (to add a new source).
In FullContact for Android, click the gear icon (bottom-right corner) -> click Address books -> manage your current address books -> add a new source via the large red [+] icon in the bottom right-hand corner.
In FullContact for Mac, click FullContact (menu dashboard) -> Preferences.
Where can I disconnect an address book?
You can disconnect an address book in the same location where you can add an address book. In FullContact for Web, specifically, you'll do this on your Settings page.
How many contacts can I store in my FullContact account?
With a Basic (free) FullContact account, you can store up to 1,000 contacts. with a Premium (paying) FullContact account, you can store up to 25k contacts (this includes your quantity of transcribed business cards).
Where can I find a backup file for my contacts?
This direct link in the Web app; otherwise, click on your profile photo in the upper-right-hand corner -> click Settings -> click Backups on the left-hand-side.
What happens if I turning syncing on for my Google Contacts, iCloud, and/or Exchange address book?
If you turn syncing on for any of your connected email sources, you will be adding the contacts in that email source to your My Contacts. If you turn syncing on for multiple connected email accounts, all email sources will have the same contacts.
However, you can opt to keep the syncing turned off for an email account. If you choose to turn it off, the contacts in that email source will not be added (as new contacts) to you My Contacts. Rather, you can manually add contacts from that source to your My Contacts later.
To view all contacts in a source that you have opted to keep the syncing off for, click Tags (home page of your Web app) -> scroll down to Sources -> click on the source.
What is the difference between ‘Update Existing’ and ‘Add as New’ in my FullContact account?
These are your sync settings. When importing a file (or importing your LinkedIn contacts), you choose Update Existing or Add as New. If you choose Update Existing, we will only update your existing contacts in your My Contacts (no new contacts will be added). However, if your choose Add as New, we will add all contacts from your imported source to your My Contacts; simultaneously, we will update any of your existing contacts where it's necessary.
How do I force a sync within FullContact?
In FullContact for Mac, click File -> Sync Now.
In FullContact for iOS, click Contacts at the top of the home page (revolving arrows).
In FullContact for Android, click the gear icon (bottom-right corner) -> click Sync.
I've run into a sync loop: either my contacts are repeatedly duplicating, I'm making edits to my contacts and those edits aren't sticking, or I'm noting mass deletions. What is happening and how can I fix it?
Typically, sync loops manifest as mass contact duplication or deletion. Currently, we have a detection system which watches for these effects and temporarily suspends syncing in your FullContact account when this happens.
However, detecting a sync loop isn't always guaranteed on our end. Additionally, sometimes it can be difficult for you (as a FullContact user) to provide sufficient information to identify the "bridge" completing the sync loop.
In other words, here's how a sync loop occurs: you've connected your Google Contacts and your iCloud address book to FullContact; however, either accidentally or intentionally, you have a third party syncing your Google Contacts and your iCloud address books together.
That being said, here's how you can determine if there's a syncing loop occurring in your FullContact account:
1. Head over to your Settings page in FullContact for Web. Take a look at which email accounts you've connected to FullContact; these connected sources include Google Contacts, iCloud, and/or Exchange/Office 365/Outlook.
2. Find the contact "FullContact Support" in one of your connected sources (Google Contacts, iCloud, or Exchange/Office 365/Outlook). To note, you'll want to find the "FullContact Support" contact outside of FullContact; in other words, log into your Gmail, iCloud, or Exchange account in another tab and find "FullContact Support" in your contact list.
3. If you're experiencing a syncing loop, you'll notice that this contact, "FullContact Support," has a section of notes in the notes field along with an "origin." This origin will either say Google, iCloud, or Exchange.
Go ahead and make an edit in the notes field below the dashed line. To note, you will NOT see these notes (below the dashed line) in your FullContact account, they're only visible in your external sources. Here's what you'll see:
To clarify, the "origin" will be there the moment the third party syncs your two sources together (i.e. Google Contacts and iCloud).
4. If the change does propagate to your other connected source, there's something besides FullContact that is syncing the sources together, thus establishing a syncing loop. However, if the change doesn't show up in another source you have connected in FullContact, you're NOT experiencing a syncing loop.
In other words, the purpose of this edit is to confirm that there's nothing still syncing your sources (other than FullContact) after having taken action to break the loop.
5. If you're not experiencing a syncing loop but still believe there's an issue going on, please email our Support team.
6. After fixing the sync loop (by removing the third party that's connecting your sources), delete the "FullContact Support" contact with the mismatched origin in your external sources (Google Contacts, iCloud, or Exchange/Office 365/Outlook). FullContact will notice and within 24 hours, we will resume syncing.
A mismatched origin includes seeing the wrong origin in one of your external sources. For example, if you're logged into your Google Contacts account but you see "origin: _____ (icloud)" in the notes field, that indicates a mismatched origin.