1. What is the Activity section?
2. What are updates?
3. How can I apply updates in FullContact for Mac, FullContact for iOS, and FullContact for Android?
4. I'm not seeing any new updates, why is that?
5. What are duplicates?
6. How does contacts merging work?
7. FullContact isn't finding obvious duplicate contacts in my account, why is that?
8. How can I merge suggested duplicate contacts in FullContact for Mac and FullContact for iOS?
9. How can I manually merge contacts?
On the left-hand side of your Web app, you'll see the Activity tab. This is where you'll find your flagged updates and duplicates.
If you have downloaded FullContact for iOS, FullContact for Android, or FullContact for Mac, you'll also find updates and duplicate tabs.
Part of our 'secret sauce,' updates reflect the combination of info from hundreds of public websites, social networks, APIs, trusted partners and users of our service. Only expect us to find updates for your contacts in your FullContact address book if there is an email address attached to the contact.
In the Updates tab, you can either apply all of your updates at once, or you can apply updates one at a time. We recommend hovering your cursor over profile photos that are found, click on social links, etc. If you don't want information included, simply uncheck it, then click Apply. If you don't want any information found for a specific contact, click Ignore:
In FullContact for Mac, click on the Updates tab on the left-hand side.
In FullContact for iOS, click on the Updates tab on the left-hand side.
In FullContact for Android, click the Activity tab and then select the Updates tab.
There are a variety of different reasons why we may not be able to find information for your contacts - either your contacts have a low social presence or they have selected to hide public information (i.e. he/she only has private social media accounts), etc.
Keep in mind that with a Basic (free) FullContact account, we are only searching your contacts once per month for updates. If we can't find information based off of the contact's email addresses, we will search their Twitter handles (if the Twitter handle has been added). There must be an email address and/or a Twitter handle in order for us to conduct a search for updates. If you think there may be an issue with the updates feature in your FullContact account, please email our Support team.
We will automatically search for duplicate contacts in your FullContact account. If we have very high confidence the two contacts are the exact same, we will automatically merge them for you (to undo merged contacts, head over to the History section of your Web app. Otherwise, we will flag contacts in the Duplicates section of your account, giving you the opportunity to merge (or dismiss) the contacts found:
When contacts are merged, we include information from all versions of the contact (in other words, information is not excluded when contacts are merged). To edit your newly merged contacts, hop over to the History section.
For many cases, duplicate contacts are obvious. If you have two contacts named John Smith, who both have firstname.lastname@example.org as their email addresses, we can clearly see that those are duplicates and should be merged.
But you may have two entries for the same John Smith where there are different email addresses for each of them. That’s where the magic of FullContact comes in. Rather than just relying on obvious signs, FullContact’s algorithms will go to work to find other clues about each contact in order to avoid merging two entries that are not actually duplicates.
What sort of clues do we look for? Here’s one simple example:
Your contact John Smith (email@example.com) lives in Denver, Colorado and works as a Sales Manager at XYZ Corp, according to his Twitter profile.
Your contact John Smith (firstname.lastname@example.org) is the same person, but the email address is different. However, other clues such as location or job title could be tied to this entry. If FullContact sees that information and it matches the other John Smith entry, then chances are very good that the contacts are duplicates. We would then merge the two contacts, combining information from both entries into a Unified Contact.
Keep in mind that our algorithm errs on the side of not marking the contacts as duplicates if they don't generally match (even when names of contacts have the same email address). The algorithm itself is complex and many factors tie into which contacts in your account are auto-merged vs. flagged as duplicates in the Duplicates tab vs. not marked as duplicates whatsoever. That being said, the algorithm is constantly being iterated on.
In FullContact for Mac, click on the Duplicates tab on the left-hand side.
In FullContact for iOS, click on the Duplicates tab on the left-hand side.
In FullContact for Android, click the Activity tab and then select the Duplicates tab.
In FullContact for Web, click on the box next to each contact -> click Merge at the top of your Web app.
In FullContact for Mac, hold down the shift key on your keyboard, click on a contact, click on another contact, then click Merge in the center of the dashboard.
In FullContact for iOS, drag your finger from right to left until the blue check mark appears; complete this same step for the contacts you want to merge, then click [_____] Selected... at the bottom of your contact list -> click Merge.