Microsoft: Exchange/Office 365/Outlook

How can I connect my Exchange/Office 365/Outlook address book to my FullContact account?

If you're connecting your Exchange/Office 365/Outlook address book in the FullContact for Web app, you can do so from your Settings page or the home page of your Web app.

From the Settings page, click here.

From the home page, click source from the blue [+] icon.

If you're connecting your Exchange/Office 365/Outlook address book from the FullContact for Mac app, click on FullContact (menu dashboard at the top of your Mac), click Preferences, then click the [+] icon here.

If you're connecting your Exchange/Office 365/Outlook address book from the FullContact for iOS app, click Settings (home page), then click the [+] icon.

If you're connecting your Exchange/Office 365/Outlook address book from the FullContact for Android app, click on the gear icon (bottom-right corner of the page) -> click Address books -> click the [+] icon.

How can I make sure my Exchange/Office 365/Outlook address book is keeping my Apple device(s) synced with FullContact?

If you have an OS X (Mac) or an iOS (iPhone/iPad) device, the easiest way to keep FullContact synced with your Apple device is through your Exchange/Office 365/Outlook address book.

Once your Exchange/Office 365/Outlook address book is connected and syncing with your FullContact account, you'll want to make sure it is also connected and syncing with your Apple device(s).

On your iPhone/iPad, go to your native Settings (gray gear/icon) -> click on Contacts -> make sure your Exchange / Office 365 address book is listed as an Account. Then, make sure syncing with Contacts is turned ON.

On your Mac, go to your System Preferences (gray gear/icon) -> click on Internet Accounts -> make sure your Exchange/Office 365 address book is listed and that syncing with Contacts is checked.

How can I make sure my Exchange/Office 365/Outlook address book is keeping my Android device(s) synced with FullContact?

While Android device differs, so long as your Exchange/Office 365/Outlook account is syncing with the native contacts app/address book built into your Android, we'll keep your FullContact account syncing with your Android through your Exchange/Office 365 address book. In other words, we'll use your Exchange / Office 365 address book as the 'middleman' between your FullContact account and your Android device.

What versions of Microsoft Exchange server (on-premises / self-hosted Exchange) does FullContact support?

FullContact currently supports Exchange Server 2016, 2013, and 2010.

What are the most common reasons FullContact will not be able to connect to my Exchange or Office 365 account?

Unfortunately, some Office 365/Exchange/Outlook accounts will not be able to connect and sync with FullContact. This may be due to one or more of the following reasons:

1. The administrator for the Exchange account has disabled Exchange Web Services (EWS). EWS is the protocol FullContact uses to sync with Exchange.

2. The administrator for the Exchange account has not properly configured EWS (or has chosen not to configure it). In the case where the Administrator misconfigured EWS, connecting may still be possible via manual configuration. Please email our Support team for further instructions.

3. EWS may be temporarily down for that Exchange account.

4. The Exchange version is unsupported. FullContact supports versions 2016, 2013, and 2010. At this time, any previous versions are not supported.

5. The site administrator has placed a firewall (most commonly Microsoft Forefront TMG) in front of Exchange such that it blocks FullContact’s access.

How can I tell if my Outlook.com account can sync with FullContact?

Outlook.com accounts that are not migrated to the Office 365 infrastructure will not be able to sync with FullContact. In essence, eventually all Outlook.com accounts will be migrated to the Office 365 infrastructure, but not all have been migrated yet. 

One indicator of whether your Outlook.com account has been migrated is what shows up in the top left in your Outlook Web App (OWA). Migrated accounts will show “Outlook People.” Unmigrated will show just “People.”

Another indicator is the URL of your Outlook Web App (OWA). Unmigrated accounts use URLs similar to something.mail.live.com and people.live.com. Migrated Outlook.com accounts use outlook.live.com.

If your account is not yet migrated to the Office 365 infrastructure, you will need to wait until your account is migrated by Microsoft in order to sync with FullContact. Unfortunately, we are not aware of any public timeline for when all Outlook.com accounts will be migrated.

Note that newly-created @outlook.com accounts are migrated automatically. However, newly-created accounts in other Microsoft domains, such as outlook.___ (Outlook accounts with other TLDs), are still unmigrated.

Can I connect my Exchange Online/Office 365/Outlook if my account has two-factor authentication enabled?

Yes, two-factor authentication should not affect your ability to connect.

Why do we sometimes ask for your Exchange/Office 365/Outlook password? Do we store this?

Exchange Server (on-premises Exchange) does not support OAuth, so we need to store your password in order to authenticate. We store your password using industry standard security practices. If you have further questions or concerns, please contact our Support team.

Which contact list is FullContact syncing with in my Exchange/Office 365/Outlook account?

The My Contacts list.

Are there any photo size limitations in syncing photos between FullContact and Exchange?

Yes. The maximum image size Exchange Web Services (EWS) permits is 2GB. Keep in mind that the vast majority of services (including FullContact) don't upload images larger than 32/36 kB. FullContact's software does not download images larger than 128 kB. Our photo push does not touch photos larger than 8MB. 

Do FullContact tags sync with Exchange/Office 365/Outlook contacts?

Not at this time. However, we plan to sync FullContact Tags with Office 365/Exchange/Outlook in the future.